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How to Discuss "the Fold" with a Client

posted on 1/8/10 by Rett Martin

How many times have you been asked to move something "above the fold" on the homepage of a website? In this post we'll start with a definition of the "fold" term itself, look at some of the web design principles we can extract from this print term, and then give some recommendations on how to handle the situation should it ever arise.

There were a couple links passed around Clockwork last month sparking further discussion about "the Fold." The first was Google Browser Size, which lets you type in a url and see an overlay of statistics relating to browser size. The second was http://www.thereisnopagefold.com/ where the url pretty much sums it up.

Both sites are interesting and useful in their own way, but neither provides the context you might need when discussing the fold issue with a client. The Browser Size tool implies that a "donate now" button must be at the top of your page, while the other link could be a bit too cynical to send to a client. So let's begin with a definitition of the fold.

Definition of the Fold

The "Fold" is a graphic design term that refers to the crease in a newspaper, dividing the front page into upper and lower halves. Since newspapers are displayed folded up in a stand, only the top half is visible. This means the most important information, or what the editors believe will help sell the newspaper, is placed "above the fold."

In web design, this term has been adapted to mean the portion of the web page that can be viewed without scrolling. The fold then is the bottom of a web user's browser window.

Newspapers and Websites: We're Similar!

The Fold - Newspaper and Websites are similar!

A website is a lot like a newspaper, so it's a good analogy to have. At a high level, we can learn the following from the "above the fold" rule:

  1. Just like the front page of a newspaper, a website homepage needs to present different chunks of information to pique the reader's interest. (Pushing readers to internal pages for more detail on a particular subject.)
  2. A website homepage should have a clear visual hierarchy, and since we read from top to bottom, the most important information should generally be at the top.
  3. Readers will quickly decide whether they're going to stay or leave based on their initial impression.

But Really, We're Different

But Really, The Fold doesn't apply to Websites the same way it does to Newspapers, because they're different.

Unfortunately though, a newspaper and a website are fundamentally different and we shouldn't be so literal as to assume the following:

  1. Just like the front page of a newspaper, there is a specific line at which the homepage will be cut off for every reader.
  2. All important information needs to be above this line.
  3. Visitors will not scroll.

Discussing the Fold with a Client

These last three points are where web designers often find ourselves scratching our heads. We know that the fold is a moving target, and really it's a moot point if you've done your job creating a clear information hierarchy. But regardless, it still comes up and it's our job to educate any client asking us to make changes based on the fold. Here are some things to point out:

  1. It's a Moving Target  - While the fold of a newspaper is at a measurable location, the fold of a website depends on many factors: the most commonly discussed are screen resolution and browser size. However, many statistics make the assumption that someone on a 1024x768 screen, for example, will keep their browser fully expanded. We also need to consider the amount of toolbars or add-ons that are affecting the view port. And beyond that, every site has a different set of visitors so tools like Google's Browser Size might not give an accurate picture.
  2. Clear Information Hierarchy - Don't waste too much time arguing the existence or location of the fold, instead focus on the information hierarchy. Here's your chance to explain why the information is displayed the way it is, and why you believe that visitors to the site will find what they are are looking for. If you've done your job well, then it's ok if some things are cut off because the number one call to action should be visible.
  3. Let the Browser do its Job - Web users know how to scroll, and they will do so if they're interested. I like to think of website presentation as a joint effort between two teammates: the browser, and the website itself. Just as in any teamwork situation, you can't constantly second guess your partner. You have to let them do their job. As web designers we've gotten past putting "back" buttons on every single page or automatically resizing the window on page load, because we know the browser can handle this. Similarly, we need to trust that scrollbar can and will be used.

Conclusion

There are some great things to learn from the "above the fold" rule, but if taken too literally the user experience will actually suffer. This is not print design, and there is no specific pixel number that divides the top of the page from the bottom. Even if you pick an arbitrary location for the fold, not all of the information needs to be above it. Unlike someone walking by a newspaper folded up on a stand, web users have chosen (in some fashion) to view your homepage, and they will interact with content that interests them. Instead of focusing on the fold itself, make sure your designs have clear information hierarchy and that the homepage captures and communicates your key message.

Sources

Above the Fold -http://en.wikipedia.org/wiki/Above_the_fold

About the Author
Rett Martin is a Creative Director at Clockwork. A self-taught web designer with a degree in Graphic Design, he loves everything from ideation and concepting to the occasional day of cranking out HTML and CSS.
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Post a comment:
14 Previous comments:
14 Previous comment:

(1) On January 8, 2010, said:

Case in point - I scrolled WAY below the fold to read all of this awesome post.

(2) On January 8, 2010, said:

Another related article:
http://www.boxesandarrows.com/view/blasting-the-myth-of

(3) On January 10, 2010, said:

Great to read a post that doesn't dismiss the fold as a complete "myth" (it's not, and the article mac links to in the comment above is all but misinformation imho), but points out that a clear information hierarchy is key.

(4) On January 10, 2010, said:

Great post, Rett! You bring up some excellent points. Sites like http://www.webleeddesign.com/ show us that scrolling is an overlooked feature - its not something to deal with, its something to embrace. I have clients whose sites suffer because they insist on cramming everything 'above the fold' - any advice?

(5) On January 11, 2010, said:

Great points made in your post today... I agree that talking about the information architecture is the best way to facilitate conversations about the fold. Folks will be more willing to listen if they understand that you're not talking about the visibility of a particular page element... you're talking about the visibility of their business goals. Nice post.

(6) On January 11, 2010, said:

Paul - agreed, you can't just dismiss it (although it's certainly tempting when it gets taken too literally).

Alexa - I think it's best to give a quick explanation of what the fold is and what parts of it apply to the web (as discussed above). But really what's more important is discussing what goals your clients have for their homepage. Help them figure out what they want the user to do, and then structure the information and design around that. Any time you're cramming too much information into a small area it's only going to confuse someone.

(7) On January 11, 2010, said:

Great article, especially the points about IA. I made some similar points in a couple of articles a while back (check the url for more). I've still found it difficult to educate others, though - many people just do not (fully) understand the flexible nature of the web.

(8) On January 11, 2010, said:

Right on, Rett!

In a Tufte-esque sense, I believe that if the information density is too low, I get less done. At times it also feels like an insult to my intelligence -- that I can only comprehend things when cut up into small little pieces. When it is the right content a 12-foot long page can be a wonderful thing.

M.

(9) On January 12, 2010, said:

Very interesting article. I still find it interesting that many websites (typically those with magazine-style blog layouts) adopt such large banners with small logos and thus the real "Content" requires maybe a half scroll.

I remember going to a client's house who was still operating at 1024x768 despite his native res being 1400x1050 and a lot of the site we designed was not displayed on his resolution!

(10) On January 13, 2010, said:

Of course, this is not just an issue of design, but also one of online optimisation - how to get the visitor to do what the site wants them to do.

This said, I believe from studying the way folks use the websites we optimise that the idea of 'keeping it above the fold' has had its time. I can remove working on sites designed for 640x480 resolution(!) and folks just didn't scroll, but for the "Facebook generation", there is no such proclivity.

More often than not, the call to keep stuff "above the fold" is a failure to see just HOW folks are going to consume your content.

(11) On January 13, 2010, said:

This is a great article but I think it relies on the fact that visitors will want to "scroll down" the page. Customers are becoming more and more fical and if you expect them to commit any effort at all the vast majority will switch off. As marketers and designers we assume customers, visitors, users will act like us, they don't.

(12) On January 20, 2010, said:

Thanks for the comment Owen. I agree with you that it's a mistake to assume our customers/visitors are just like us. At Clockwork we're big believers in putting sites to the test and performing usability.

In this article, what I'm pointing out is that while there are some interesting things to learn from "the fold" analogy, there is no magic line at which web content is consistently cut off for all visitors. And rather than focusing on this moving target, we should concentrate on content strategy and information hierarchy. So I'm definitely not suggesting that visitors want to scroll down just any page, but that they will scroll (and know how to) if you give them a good reason. I'm also not suggesting that every page should be really long, just that we can't use "the fold" as an excuse to cram everything into a small area.

(13) On January 31, 2010, said:

Very interesting article, thanks @Rett

(14) On February 2, 2010, said:

Good article.

I have to make a note on a little annoyance though – the yellow headings on the white background. It's hardly legible!
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